Frequently Asked Questions
Here are a selection of the main "Frequently Asked Questions" (FAQs) we get asked from time to time. If these do not answer your queries, please do not hesitate to contact us.
Who are Totally Sorted Sports?
What is a multi activity holiday?
Do you have late booking / last minute adventure activity holiday offers?
Where are your terms & conditions?
Why are credit / debit card payments billed in euros?
Non EEC Currencies (Dollars / Pounds / Krones / Kronas, Etc)
How do I book the activities I want to do?
Can you help with multi activity insurance?
Chickens & Eggs! - If you don't do flights how can I reserve accommodation when I don't know if I can get a flight? I mean what if I book my flight then find out you're fully booked??
How does your flexible booking system work?
Can you do special itineraries for people / small groups?
Are there minimum ages / height / weight restrictions on any activities?
What's the price of an activity?
What's a typical week look like?
How can you do all this range of activities and keep the quality up?
What else may be happening while I am there?
What's your policy on carbon offsetting / eco / responsible tourism / green issues?
What's going to try and eat me?
Who are Totally Sorted Sports?
Totally Sorted Sports is an independent provider of sports activity holidays and short breaks. We are a Spanish "Sociedad de Responsabilidad Limitada" or "S.L." which is a form of limited company (for those interested one of the main differences being that the shares cannot be traded on the stock market). As such we are subject to the relevant accounting regulations and need to file approved company accounts, etc every year. We are fully registered with the Mercantil de Granada and are members of the local Patronato de Tourismo (tourist board). See the Totally Sorted? page for further information.
What are activity holidays?
See our page on activity holidays and what to expect
here. Also see topic below.
What is a multi activity
holiday?
See our page on
multi activity holidays and what to expect.
Also see topic above.
How do I book my holiday?
Full details of the
booking process are on our
bookings page, but in a nut shell you simply
check either
Activity Holiday dates & prices or
Riding Holiday dates & prices then use our links on the
Transport page to check for flights. When you have decided on the
date you want & the arrival time of the flight you will be using, then
complete the
on-line availability inquiry (or call us) and we will check & confirm
availability for your chosen holiday period. If we
have availability we will make a provisional booking for you and hold it for
24hrs while you book your flights and
download and complete the booking form.
Do you have late booking / last
minute adventure activity holiday offers?
Please see
late booking / last minute availability
Where are your terms & conditions?
Please see booking
terms & conditions
Why are credit / debit card payments
billed in Euros?
Unfortunately at present we are unable to take credit or debit card payments
in £ sterling due to the fees charged by the credit card companies for
"Cross border" payments and the cost of converting the £ into €.
In order to cover these fees, we would need to increase our costs by a
substantial amount, so in common with our peer group, we have decided to
bill credit / debit cards in Euros in order to give you the best deal.
This effectively splits the transaction, whereby we pick up
all the charges for the credit card processing & admin and your card
company will convert the € payment to £ on your statement. As this is
a "purchase", rather than a "cash advance", you should not be charged any
additional fees by your card company for this.
Back to:
Activity Holiday dates & prices
We use PayPal for all our credit & debit card processing. PayPal is a secure online account that stores your credit card and bank details, which are not passed on to any retailers or other parties. This allows you to pay online and by mobile phone quickly and safely using your e-mail address and password. Your financial information is never shared with the seller. You can pay by Credit / Debit card, Direct Debit or from your PayPal Balance. PayPal is accepted by over 100,000 online retailers across Europe, including leading UK names such as Monarch Airlines, Boots, DHL, Harrods, Goldsmiths, SweatyBetty, eBay, etc.
PayPal Limits:
If you do not have a PayPal account, you may send a maximum of €1,600 for a
one-time single transaction. NB: If the amount of your transaction is
greater than €1,600 you will need to verify your PayPal account to complete
your payment.
There is a limit of €8,000 per transaction for a PayPal member. To make a payment in excess of €8,000 multiple transactions can be sent to add up to the total amount.
How do I book the activities I want to do?
Simply indicate on the booking form we will send you which activities you want
for your party. We will then send you form to find out all the things like bike frame sizes,
riding ability, etc we need in order to book everything in advance for you.
See
booking process on our bookings page for
more details on booking.
Do you organise flights?
No, as we find that it usually cheaper and more convenient for our clients to
take advantage of the many low cost airline routes operating out of the UK
regional airports to Malaga & Granada, rather than committing to charter seats
which by their nature will be all from a single departure airport, and also tend
to be subject to more delays when routed from hubs such as Gatwick. Check
out our
travel details pages ffi.
Can you help with
multi activity insurance?
Yes - please see
insurance.
Chickens & Eggs Answered - or "If you don't do
flights how can I reserve accommodation while I look for a flight"?
Relax - Our experience shows us the best way all round is for you to check
out the flights first, so you know what's available at what time and how
much they cost. Next use our on-line availability inquiry form.
If we have availability we will pencil it in while you confirm your flight.
See
booking process
for full details.
Do you do airport transfers?
Yes, subject to the schedule on our
travel details page. if required. Normally we pick up at Malaga airport at times to
coincide with Easy Jet flights (as there are by far the most popular at
present). An additional cost (payable locally) is made for transfers
outside these times, which may be via taxi.
However, if you wish to hire a car we will supply full driving instructions to
get you from the airport to here (and back) - or the local coach service is very
good.. See our
travel details pages ffi.
What about car hire?
Car hire can be arranged from
Malaga or Granada, or we can arrange a local hire car here in
Almuñécar if you decide you would like a car at a later date. Our
travel details page has a link to our recommended supplier - and if you book
via the link on our page you will get a 15% discount. Let us know if you
are self driving and we will supply full driving instructions on how to get to
Almuñécar, road junctions to watch out for, etc.
How does your flexible booking system
work?
Our flexible booking system gives you the flexibility to tailor the activities you
undertake during your holiday. We have "bundled" like themed activities
into our activity weeks, which allows you the freedom to concentrate on the type
of activity you favour most.
So, if you are into, say, horse
riding but your partner prefers walking & mountain biking, you can simply
tailor your holiday so that each of you gets to do what they like best, by
simply booking the corresponding activity you want. This gives
you flexibility on your holiday, in so far as couples may choose to enjoy
different activities in different days before meeting up later to swap
stories.
Or....
Alternatively simply book "No Activities" and select from our wide choice of
optional
activities.
Can you do special itineraries for
people / small groups?
Yes - please see
small groups page for full details.
Do you cater for families?
Yes - please see our
families
page for more information.
Do I have to do activities?
No- all our activities are optional. You don't have to pre-book anything
if you don't want to
and can always change your mind when you're here and if there is capacity /
spaces we will get you in. Simply book "No Activities" and you will
get the discount - you can then "add in" anything you want to do from our
optional activities lists.
Do you cater for teenagers?
Yes - please see our
teenagers
page for more information.
Are there minimum ages / height / weight
restrictions on any activities?
Yes, on some there are like weight on horses, and ages for diving.
Please see the individual activity detail sheets for full information, which
are all shown on the main
Main Activities Menu .
What's the price of an
activity?
Prices for all our inclusive activity holidays are listed
at
Activity Holiday dates & prices
or see here for
individual optional activities.
What's a typical week look like?
Of course the flexible booking system tends to make everyone's week's slightly
different, but our
Activity Weeks menu has links to typical weeks itineraries.
What should I bring?
You need to pack for a trip to southern Spain at the time of year you are
considering (see also "What's
the weather like" below), as well as consider what activities you
will be undertaking. To help understand what other items you may need,
we have compiled some
guidance notes for packing.
How can you do all this range of activities
and keep the quality up?
Simply by concentrating on our strengths, which lie in identifying &
investigating existing providers of activities and sporting opportunities.
Then, working through the language barrier, in analysing, planning &
organising a way through all their different timings, seasonal variations,
cost structures etc to select chosen partners with whom we operate.
The "Totally
Sorted?" page gives an overview of our philosophy, and more info on what
we do and how we do it in order to ensure you get maximum "bang for your
buck".
Where is Almuñécar?
Almuñécar lies approx 100km south of Granada on the coast. See
Almuñécar
info page ffi.
What's Almuñécar like?
Check out our
Almuñécar info page for full information on what the town & area is
like.
What else may be happening while I am there?
See our page Fiestas, Ferias and Holidays in Almuñécar, Andalucia for a sample of what may be happening while your here with us.
What's the weather like?
Please see
Almuñécar & Costa Tropical weather page for weather & climate information.
What's your policy on carbon offsetting / eco / responsible tourism / green issues?
Please see our Responsible Tourism Policy for full details
What's going to try and eat
me?
In common with all the Mediterranean coastline we do get a few months of
mosquitoes, especially on the rare occasions it's wet. A sensible precaution at
night is to apply an anti mosquito spray or cream if you are susceptible to
being bitten - though some swear yeast tablets, garlic, marmite or a
combination of all three work well, though at the expense of your love life.
Who designed the logos etc?
Logos, colour schemes, layout & advert design & consultancy for Totally
Sorted Sports was by viv king
advertising and design in Bristol, England
Handy links
Click here
for links page
