Definitions
In these terms and conditions "the company", "we", "us" and "our"
mean Totally Sorted Sports S.L. "You" and "your" mean
the persons named on the booking form. "Commencement date" is
the date on which your holiday is planned to commence.
Contract
A contract will come into force between you and us when the booking
form and deposit have been received by us, and we have sent you our
written acceptance of the booking. You should check our
confirmation to ensure it corresponds to your booking and inform us
immediately of any discrepancy. Completion of the booking form
implies acceptance by all named on it of these terms & conditions.
Bookings
Provisional bookings will be held for 24hrs after which time they
will lapse. If an extension to this period is required you
must contact us and request an extension. A completed booking
form must be returned to us accompanied by the deposit or full
payment as below in order to confirm your booking.
Payments
A non-refundable deposit of €150 per person is required (or full
payment if commencement date is six weeks or less from the date of
booking). Payment of the balance of the holiday price should
be made no later then six weeks from the commencement date of the
holiday. If payment in full is not received by the due date we
reserve the right to cancel the holiday.
We regret we cannot take payments in UK £ for late bookings.
Cancellation charges
In the event of your cancellation of a confirmed booking we will
charge a cancellation charge. If all or any of the persons named on
the booking form intend to cancel you must inform us immediately by
telephone and confirm any such cancellation by writing to us. The
date of cancellation will be the date on which the written notice of
cancellation is received by us. The period remaining between the
date of cancellation and the planned commencement date of the
holiday will be used to determine the cancellation charge as
follows.
Whole party cancellation charges:
Period
Cancellation charge
42 days and less 100%
42 - 70 days
50%
More than 70 days Deposit only
Partial cancellation charges:
In the event of a partial cancellation with 42 days or less to the
planned commencement date, the cancellation charge above will apply
to the cancelling party(ies) and the remaining party members will
not be re-invoiced.
In the event of a partial cancellation with more than 42 days to the
planned commencement date, the cancellation charge above will apply
to the cancelling party(ies) and the remaining party members will be
re-invoiced at the per person rate then applicable to the revised
party size.
N.B. Depending on the reasons for the cancellation you may be able
to claim under the relevant section(s) of your insurance policy.
In the unlikely event of our cancellation of your holiday we will
refund you the full cost of the holiday that has been paid, at which
point our liability to you will cease.
Security Deposits – Self Catering Accommodation
For some accommodation options a €200 security deposit will be
required on arrival. This will be returned on departure less
any charges for any breakages or damage.
Transfer Times
Complimentary transfer to and from Malaga airport is included in the
price of your holiday where indicated, subject to the following
schedule:
Pick-up from Malaga: Saturdays 08:30 - 12:00
Return to Malaga: Saturdays 08:30
Please bear in mind when booking flights that airport transfers are
only normally available for the above times. Please note that
in order to keep prices down there may be a short wait for later
flights - This also aligns with our stance on reducing our carbon
footprint as much as possible by not running vehicles inefficiently.
Outside of the above times transfer to and from Malaga airport is
available as an optional extra at the following cost:
Malaga - approx €90 per
taxi each way. Wherever possible we will coordinate taxi sharing to
keep costs down unless requested otherwise.
Check in and Check Out Times
Hotels - Wherever possible the hotels try to get rooms cleaned and
ready for your arrival around mid day, but on occasions there may be
short wait. Check out time will normally be will 12:00 latest.
You will be able to leave luggage in the hotel if this is necessary.
Casas, Studios & Apartments - These will be cleaned immediately
before your arrival and your catering starter pack foods and drinks
put away in the kitchen and fridge. In peak season check in
time will normally be 16:00, though if the casa is ready before you
are welcome earlier. If arriving substantially earlier luggage can
be left at the casa if you want to go to the beach / town while
cleaning is completed (if you leave a mobile number we will call you
when it is ready). Normal check out time is 09:30. A
member of staff will meet you to quickly check the casa and
authorise refund of your security deposit.
Insurance
Sports activity holidays carry a element of risk, and some or all of
the activities offered may be classified as having a high level of
risk attached to them. As a condition of booking you
accept this risk and undertake to have adequate travel, personal
accident, medical and cancellation insurance that covers the
activities you will be undertaking.
If you are a resident of an EU country we advise you that the E111
form has now been superseded by the European Health insurance Card
(EHIC) and bring to your attention that this only covers any medical
treatment that becomes necessary during your trip on a
"state-provided" basis (i.e. as provided to an "insured" persons
living in the country you are visiting) and that this may not cover
the same treatment or costs as that of your native country.
We are afraid we cannot accept any liability for loss, damage or
theft of luggage, personal clothing and /or personal property and
advise you strongly to ensure you have sufficient insurance cover
for your needs.
A security deposit may be required for those activities where you
are loaned or hired equipment or clothing.
Passports and visas
It is your responsibility to ensure you have a valid passport and
visa if required for the duration of your holiday. Our
recommendation is that you apply in high season at least ten weeks
before your departure date for any travel documents you may require.
Liability
Totally Sorted Sports, it's directors, employees, sub contractors
and agents accept no liability for personal injury, death, loss or
damage to personal property sustained by you.
You will be liable for any damage, injury or loss to accommodation,
equipment or third parties caused by you. Payment in full for
any such damages must be directly by you to the provider of the
accommodation, their manager or agent and a copy of their receipt
acknowledging full and final payment must be handed to us before
your departure date. In the non-event of any such claim being
settled satisfactorily you will be responsible for settling any
claims, including legal or other costs for all parties, made against
us as a result of your actions.
If we provide or arrange return transport to the airport or other
point of departure for you we undertake to make every reasonable
effort to ensure you arrive at your destination on time.
However in the event of unforeseen delays, weather, traffic build
up, accident, breakdown or other unforeseen circumstance we will not
accept liability for missed flights or other onward journeys or
compensate for any such loss or inconvenience.
Changes to your holiday
All descriptions of activities, sports, accommodation and location
on this web site and in any other of our publications or adverts are
given in good faith. However, we reserve the right to
change without notice any or all items within the holiday if
necessary for operational, safety, weather or other circumstances
outside of our control.
As many of our activities are weather, amongst other factors,
dependent we can not guarantee that any or all may be available on
any given day. In the unlikely event that this is the case, we
will inform you of the problem and any alternative arrangements.
Wherever possible we will reschedule activities to ensure they are
available, or provide an alternative activity to the same value,
during your holiday, but you must be accept that, especially towards
the end of each week, this may be not always be possible and that
refunds or compensation for missed activities will not be given.
Safety
As elements of your holiday are activities you should, ensure that
your health and fitness level is sufficient to participate.
Any medical problems should be discussed with your doctor before
booking, and you should inform us in writing of any condition, be it
physical, mental or behavioural which could be relevant.
Certain activities will require you to complete a medical
questionnaire or sign a statement of your fitness to participate.
No refunds or credit will be given to you if for any reason you are
unable or unwilling to participate or complete any activity(ies).
Certain activities may require production of a driving licence
or other form of evidence of appropriate level of competence for
that activity, as noted on the relevant page.
You must at all times comply with the reasonable requests and
instructions of our staff, agents and activity suppliers for both
your safety and enjoyment as well as others. If in our
reasonable opinion you fail to either conduct yourself in an
appropriate manner or deliberately disregard any instruction given
you may be asked to withdraw from that activity.
We reserve the absolute right to terminate without notice or
compensation your holiday arrangements in the event of abusive,
antisocial or violent behaviour, or behaviour which in our opinion
will cause distress, danger or upset to either yourself, to us or to
any other third party at which time our liability to you will cease.
All participants in water sports must be able to swim at least 25m
unaided in the sea (additional requirements for diving).
We strongly advise that all clients wear an approved safety
helmet for horse riding and mountain biking and offer them as part
of all our itineraries. However, we do appreciate that this is not a
legal requirement, and that some experienced clients prefer not to.
In this case we will ask you to sign a simple indemnity form,
stating that you have been offered the use of a helmet, but have
declined and accept responsibility for your decision.
Restrictions on height &/or weight for horse riding and mountain
biking activities apply - see the corresponding page for details.
You must consider that laws and local customs and standards of what
is right and reasonable behaviour, as well as dress sense, may well
differ from those in your native country. We operate a "zero
tolerance" policy on drug abuse. If you are under the
influence of alcohol or drugs you will be refused participation in
activities.
Complaints
In the unlikely event of a complaint please remember that unless we
have been notified previously we will be unaware of the issue.
Furthermore, on occasions, due to differing working practices issues
may not be resolved in the same time frame as your native country.
In the event of any complaints regarding self-catering
accommodation, you should first contact us in person or by
telephone.
In the event of any complaints regarding hotel accommodation,
please contact the duty manager in the first instance. If the
complaint is not then resolved then please contact us in person or
by telephone.
In the event of any complaints regarding a specific activity, please
refer in the first instance to your instructor, or guide.
In all instances all complaints must be notified verbally to a
member of our staff within twelve hours, accompanied by a copy of
the complaint in writing.
If any complaint is not resolved to your satisfaction by the time of
your departure, please refer the incident in writing to our office
address in Spain for further investigation, marking the envelope
"FAO Customer Services".
