Booking Terms & Conditions

Definitions

In these terms and conditions "the company", "we", "us" and "our" mean Totally Sorted Sports S.L.   "You" and "your" mean the persons named on the booking form.  "Commencement date" is the date on which your holiday is planned to commence.

Contract

A contract will come into force between you and us when the booking form and deposit have been received by us, and we have sent you our written acceptance of the booking.  You should check our confirmation to ensure it corresponds to your booking and inform us immediately of any discrepancy.  Completion of the booking form implies acceptance by all named on it of these terms & conditions.

Bookings

Provisional bookings will be held for 24hrs after which time they will lapse.  If an extension to this period is required you must contact us and request an extension.  A completed booking form must be returned to us accompanied by the deposit or full payment as below in order to confirm your booking.

Payments

A non-refundable deposit of €150 per person is required (or full payment if commencement date is six weeks or less from the date of booking).  Payment of the balance of the holiday price should be made no later then six weeks from the commencement date of the holiday.  If payment in full is not received by the due date we reserve the right to cancel the holiday.

 We regret we cannot take payments in UK £ for late bookings.

Cancellation charges

In the event of your cancellation of a confirmed booking we will charge a
cancellation charge. If all or any of the persons named on the booking
form intend to cancel you must inform us immediately by telephone and
confirm any such cancellation by writing to us. The date of cancellation
will be the date on which the written notice of cancellation is received by
us. The period remaining between the date of cancellation and the planned
commencement date of the holiday will be used to determine the cancellation
charge as follows.

Whole party cancellation charges:
Period                     Cancellation charge
42 days and less   100%
42 - 70 days           50%
More than 70 days  Deposit only

Partial cancellation charges
In the event of a partial cancellation with 42 days or less to the planned
commencement date, the cancellation charge above will apply to the
cancelling party(ies) and the remaining party members will not be
re-invoiced.

In the event of a partial cancellation with more than 42 days to the planned
commencement date, the cancellation charge above will apply to the
cancelling party(ies) and the remaining party members will be re-invoiced at
the per person rate then applicable to the revised party size.

N.B. Depending on the reasons for the cancellation you may be able to claim
under the relevant section(s) of your insurance policy.

In the unlikely event of our cancellation of your holiday we will refund you
the full cost of the holiday that has been paid, at which point our
liability to you will cease.
 

Insurance

Sports activity holidays carry a element of risk, and some or all of the activities offered may be classified as having a high level of risk attached to them.   As a condition of booking you accept this risk and undertake to have adequate travel, personal accident, medical and cancellation insurance that covers the activities you will be undertaking. 

If you are a resident of an EU country we advise you that the E111 form has now been superseded by the European Health insurance Card (EHIC) and bring to your attention that this only covers any medical treatment that becomes necessary during your trip on a "state-provided" basis (i.e. as provided to an "insured" persons living in the country you are visiting) and that this may not cover the same treatment or costs as that of your native country.

We are afraid we cannot accept any liability for loss, damage or theft of luggage, personal clothing and /or personal property and advise you strongly to ensure you have sufficient insurance cover for your needs.

A security deposit will normally be required for those activities where you are loaned or hired equipment or clothing.

Passports and visas

It is your responsibility to ensure you have a valid passport and visa if required for the duration of your holiday.  Our recommendation is that you apply in high season at least ten weeks before your departure date for any travel documents you may require.

Liability

 Totally Sorted Sports, it's directors, employees, sub contractors and agents accept no liability for personal injury, death, loss or damage to personal property sustained by you.

You will be liable for any damage, injury or loss to accommodation, equipment or third parties caused by you.  Payment in full for any such damages must be directly by you to the provider of the accommodation, their manager or agent and a copy of their receipt acknowledging full and final payment must be handed to us before your departure date.  In the non-event of any such claim being settled satisfactorily you will be responsible for settling any claims, including legal or other costs for all parties, made against us as a result of your actions.

If we provide or arrange return transport to the airport or other point of departure for you we undertake to make every reasonable effort to ensure you arrive at your destination on time.  However in the event of unforeseen delays, weather, traffic build up, accident, breakdown or other unforeseen circumstance we will not accept liability for missed flights or other onward journeys or compensate for any such loss or inconvenience.

Changes to your holiday

All descriptions of activities, sports, accommodation and location on this web site and in any other of our publications or adverts are given in good faith.   However, we reserve the right to change without notice any or all items within the holiday if necessary for operational, safety, weather or other circumstances outside of our control.

As many of our activities are weather, amongst other factors,  dependent we can not guarantee that any or all may be available on any given day.  In the unlikely event that this is the case, we will inform you of the problem and any alternative arrangements.  Wherever possible we will reschedule activities to ensure they are available, or provide an alternative activity to the same value, during your holiday, but you must be accept that, especially towards the end of each week, this may be not always be possible and that refunds or compensation for missed activities will not be given.

Safety

As elements of  your holiday are activities you should, ensure that your health and fitness level is sufficient to participate.  Any medical problems should be discussed with your doctor before booking, and you should inform us in writing of any condition, be it physical, mental or behavioural which could be relevant.  Certain activities will require you to complete a medical questionnaire or sign a statement of your fitness to participate.   No refunds or credit will be given to you if for any reason you are unable or unwilling to participate or complete any activity(ies).

You must at all times comply with the reasonable requests and instructions of our staff, agents and activity suppliers for both your safety and enjoyment as well as others.  If in our reasonable opinion you fail to either conduct yourself in an appropriate manner or deliberately disregard any instruction given you may be asked to withdraw from that activity.

We reserve the absolute right to terminate without notice or compensation your holiday arrangements in the event of abusive, antisocial or violent behaviour, or behaviour which in our opinion will cause distress, danger or upset to either yourself, to us or to any other third party at which time our liability to you will cease. 

All participants in water sports must be able to swim at least 25m unaided in the sea (additional requirements for diving).

Horse riding
We strongly advise that all clients wear an approved riding safety helmet,
and offer them as part of all our riding itineraries. However, we do
appreciate that this is not a legal requirement, and that some experienced
clients prefer not to. In this case we will ask you to sign a simple
indemnity form, stating that you have been offered the use of a helmet, but
have declined and accept responsibility for your decision.

Restrictions on weight for horse riding activities apply - see the corresponding page for details.

Certain activities may require production of  a driving licence or other form of evidence of appropriate level of competence for that activity, as noted on the relevant page.

You must consider that laws and local customs and standards of what is right and reasonable behaviour, as well as dress sense, may well differ from those in your native country.  We operate a "zero tolerance" policy on drug abuse.  If you are under the influence of alcohol or drugs you will be refused participation in activities.

Complaints

In the unlikely event of a complaint please remember that unless we have been notified previously we will be unaware of the issue.  Furthermore, on occasions, due to differing working practices issues may not be resolved in the same time frame as your native country.

In the event of any complaints regarding self-catering accommodation, you should first contact us in person or by telephone.

 In the event of any complaints regarding hotel accommodation, please contact the duty manager in the first instance.  If the complaint is not then resolved then please contact us in person or by telephone.

In the event of any complaints regarding a specific activity, please refer in the first instance to your instructor, or guide.

In all instances all complaints must be notified verbally to a member of our staff within twelve hours, accompanied by a copy of the complaint in writing.

If any complaint is not resolved to your satisfaction by the time of your departure, please refer the incident in writing to our office address in Spain for further investigation, marking the envelope "FAO Customer Services".

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