Privacy Policy Statement

At Totally Sorted Sports we respect your Totally Sorted Sports Logo & Addressesrights to privacy and believe it is important to both of us to know where we stand.

How to contact us

We can be reached via e-mail, post or telephone as detailed on our Contact Us page.

Privacy

Your e-mail address, telephone number or other personal information is not sold or disclosed to any other party unless you have given your prior permission.

Telephone Numbers

Persons who supply us with their telephone numbers either on-line  or on the booking form will only receive telephone contact from us with information regarding inquiries, availability requests or bookings they have placed on-line. 

If you make an availability inquiry, or other request for information, we will e-mail the information requested to you.  We will normally make one telephone call approximately 24 hrs later to confirm that you have received the e-mail and that you have all the information you need.

We do not indulge in "cold call" telephone marketing techniques.

Computer Security / Virus Scanning

We use subscription McAfee virus scanning software on all communications in and out.

Session details

Our web site does not automatically record e-mail addresses or other personal information, unless it is provided by you when you fill out a form on our web site.

However (in common with pretty well every other web site on the internet) our web servers automatically recognise technical items like IP addresses and session details.  These items are used solely by our systems administrators to monitor the performance of our web service and to plan for and develop improvements to our on-line systems.

Cookies

'Cookies' are small text files companies download to your computer in order to identify the computer or device being used.  They are very widely used - whenever you have returned to a web page and your details / log in / shopping basket / preferences / etc., have been "remembered" for you, then a "cookie" will have been used by that site to recognise your return.

For more details on how these are used please see our EU Cookie Policy Statement.

Identity Theft Precautions

Other documents

All paper documents holding personal details not required to be held by law, or for accounting / tax purposes, are destroyed using DIN 32757 Security Level 3 (Confidential) shredders, with the resulting shred batches then being mixed. 

Credit / Debit Card Processing

We will call you on the phone number you give us and at the time you requested for your card details in order to process your payment while you are on the telephone.

We will never e-mail you asking for card details or numbers to be submitted to us via e-mail.

PayPal Card Processing

When we use PayPal for card processing your bank & credit / debit card details are never passed to us and are not recorded by us.

E-Mail

We use subscription McAfee virus scanning software on all inbound or outbound e-mail traffic without exception.

We collect the e-mail addresses of those who communicate with us via e-mail, or submit their e-mail address to us.  The information we collect is used to notify consumers about updates to our Web site and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by either using the unsubscribe link provided on the email, or by contacting us at the address given in our contact details.

E-Mail Newsletters

 We occasionally send e-mail newsletters, which contain news, information or offers which we feel will be of value.  These are only occasional mailings, but never the less if you do not want to receive them, simply let us know by either using the unsubscribe link provided on the email, or by contacting us at the address given in our contact details. 

Contact Details

We may use your e-mail or address contact details to provide any services requested by you and also to tell you about important changes to the site and its functionality, or other information we feel relevant.

We also use your contact details to administer your booking, send you confirmation letters and other information relevant to your inquiry and booking. 

If you do not wish to be contacted for any of these purposes, please contact us as above.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy policy. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Access to Data

You have the right to be told what personal information we hold about you on our systems. All requests should be made in writing to "The Compliance Officer", at the address given in our contact details.

Corrections to Data

If any data we hold is incorrect you have the right to ask for it to be amended, by writing to us at the address given in our contact details. 

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